Free shipping for 2+ items. Made in

Shipping Policy

Comprehensive Shipping Policy

Thank you for choosing our company for your shopping needs. We strive to provide reliable, efficient, and transparent shipping services to ensure your orders arrive safely and on time. This Shipping Policy outlines all aspects of our shipping processes, including methods, timelines, costs, restrictions, and procedures for handling issues. Please read this policy carefully before placing an order, as it forms part of our Terms of Service. By completing a purchase, you agree to the terms outlined herein. We reserve the right to update this policy at any time, and changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically.

1. Order Processing and Preparation

All orders are processed during our standard business hours, which are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST), excluding major U.S. holidays such as New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Orders placed outside of these hours, on weekends, or on holidays will be processed on the next business day.

  • Order Confirmation and Verification: Upon placing an order, you will receive an automated email confirmation containing your order details, including items purchased, total cost, and shipping address. We recommend reviewing this email immediately for accuracy. If any discrepancies are found (e.g., incorrect address or items), contact our customer support team within 24 hours at support@ourcompany.com or by calling 1-800-123-4567. Failure to notify us promptly may result in delays or additional fees.
  • Processing Time: Standard processing time for most orders is 1-3 business days. This includes picking, packing, and preparing your items for shipment. For customized or personalized products (e.g., engraved items or made-to-order apparel), processing may take 5-10 business days. During peak seasons, such as Black Friday, Cyber Monday, or the holiday period from November 15 to December 31, processing times may extend to 7-14 business days due to high order volumes. We will notify you via email if your order is affected by extended processing.
  • Inventory and Backorders: All items are subject to availability. If an item in your order is out of stock, we will contact you within 1 business day to offer alternatives, such as a similar product, a refund for that item, or the option to place it on backorder. Backordered items typically ship within 2-4 weeks, but this can vary based on supplier timelines. You may cancel the backordered portion of your order at any time before shipment without penalty.
  • Address Verification: We use automated tools to verify shipping addresses against postal databases. If an address is invalid or incomplete (e.g., missing apartment number, incorrect ZIP code), we will attempt to contact you for corrections. If we cannot reach you within 48 hours, the order may be canceled, and a full refund issued minus any applicable processing fees (up to 5% of the order total).

2. Shipping Methods and Carriers

We partner with reputable carriers to deliver your orders securely. Available shipping methods depend on your location, order weight, dimensions, and value. Options are displayed at checkout, and you can select your preferred method.

  • Domestic Shipping (Within the United States):
    • Standard Ground Shipping: Provided by USPS, UPS, or FedEx Ground. Ideal for non-urgent deliveries. Free for orders over $50; otherwise, starts at $5.99.
    • Expedited Shipping: 2-3 business day delivery via UPS or FedEx. Starts at $12.99.
    • Overnight Shipping: Next-business-day delivery (if ordered by 2:00 PM EST). Available via FedEx Priority Overnight or UPS Next Day Air. Starts at $29.99.
    • PO Box and APO/FPO Addresses: We ship to these via USPS only. Additional restrictions may apply for oversized items.
  • International Shipping:
    • Available to over 200 countries and territories. We use carriers such as DHL, FedEx International, UPS Worldwide, or USPS International.
    • Economy International: 10-20 business days, starting at $15.99.
    • Standard International: 5-10 business days, starting at $24.99.
    • Express International: 2-5 business days, starting at $39.99.
    • Note: Shipping to remote or rural areas may incur surcharges and longer delivery times.
  • Carrier Selection: We reserve the right to choose the carrier based on factors like cost efficiency, reliability, and destination. For example, USPS may be used for lightweight packages under 1 lb, while UPS or FedEx handles heavier or high-value items.
  • Sustainable Shipping Options: For eco-conscious customers, we offer carbon-neutral shipping through partnerships with organizations like Offset Earth. This adds a nominal fee (starting at $0.99) to offset emissions via reforestation projects. Select this at checkout.

3. Shipping Rates and Calculations

Shipping rates are calculated dynamically at checkout based on several factors to ensure fairness and accuracy.

  • Factors Influencing Rates:
    • Weight and Dimensions: Rates are volumetric, using the greater of actual weight or dimensional weight (length x width x height / divisor, where divisor is typically 139 for domestic and 166 for international).
    • Destination: Rates increase with distance. For instance, shipping to Alaska, Hawaii, or U.S. territories may add $10-20 surcharges.
    • Order Value: Free shipping thresholds apply (e.g., $50 for domestic, $100 for international).
    • Item Type: Hazardous materials (e.g., batteries, aerosols) or oversized items (e.g., furniture) may require special handling fees starting at $15.
    • Promotions: During sales events, we may offer discounted or free shipping. These are time-limited and subject to terms (e.g., excludes certain categories like electronics).
  • Taxes and Fees: Shipping rates do not include sales tax, which is applied based on your shipping address and local laws. For international orders, rates exclude customs duties, VAT, or import taxes (see Section 6).
  • Rate Examples:
    • Domestic: A 2 lb package to New York from California: Standard $7.99, Expedited $14.99.
    • International: A 5 lb package to the UK: Economy $25.99, Express $49.99.
    • These are estimates; actual rates may vary slightly due to fuel surcharges or carrier adjustments.

4. Delivery Timelines

Delivery times are estimates and not guaranteed, as they can be affected by external factors beyond our control.

  • Domestic Delivery:
    • Standard: 3-7 business days after processing.
    • Expedited: 2-3 business days.
    • Overnight: 1 business day (for eligible areas).
  • International Delivery:
    • Economy: 10-20 business days.
    • Standard: 5-10 business days.
    • Express: 2-5 business days.
    • Delays may occur due to customs processing (up to 14 additional days) or global events like pandemics or strikes.
  • Signature Requirements: For orders over $500 or containing high-value items (e.g., jewelry), a signature may be required upon delivery. You can request this for any order at checkout for an additional $3.99 fee.
  • Delivery Attempts: Carriers typically make 2-3 delivery attempts. If unsuccessful, the package may be held at a local facility for pickup or returned to us, incurring return shipping fees deducted from your refund.

5. Tracking Your Order

We provide tracking information for all shipments to keep you informed.

  • Tracking Notification: Once your order ships, you'll receive an email with the tracking number and carrier details. You can track via our website's "Order Status" page or directly on the carrier's site.
  • Real-Time Updates: Expect updates for key milestones like "Shipped," "In Transit," "Out for Delivery," and "Delivered." If no updates occur for 48 hours, contact us.
  • Mobile Alerts: Opt-in at checkout for SMS updates (standard messaging rates apply).

6. International Shipping: Customs, Duties, and Import Taxes

For international orders, you are responsible for all customs-related matters.

  • Customs Clearance: Packages may be inspected by customs authorities, leading to delays. We provide accurate declarations, but we are not liable for holds or seizures.
  • Duties and Taxes: These are calculated by the destination country's customs office and must be paid by the recipient. Estimates can be obtained via tools like the Harmonized Tariff Schedule, but actual amounts vary. Refusal to pay may result in package abandonment or return at your expense.
  • Restricted Countries: We do not ship to sanctioned countries (e.g., North Korea, Iran) per U.S. export laws. Check our website for the full list.
  • Documentation: For certain items (e.g., electronics), additional paperwork like certificates of origin may be required. We handle this where possible, but fees apply.

7. Handling Lost, Damaged, or Delayed Packages

We take every precaution, but issues can arise.

  • Lost Packages: If tracking shows no movement for 10 business days (domestic) or 30 days (international), contact us to file a claim. We will investigate with the carrier and, if confirmed lost, reship or refund within 14 days.
  • Damaged Packages: Inspect upon delivery. Report damage within 48 hours with photos to support@ourcompany.com. We will arrange a replacement or refund, including return shipping.
  • Delays: If delivery exceeds the estimated time by 7 days, we may offer partial refunds or credits as goodwill. Force majeure events (e.g., natural disasters, weather) exempt us from liability.
  • Insurance: All shipments are insured up to $100. Optional additional insurance is available at checkout (1% of order value).

8. Shipping Restrictions and Prohibited Items

Certain items cannot be shipped due to legal, safety, or carrier restrictions.

  • Prohibited Items: Include perishables, live animals, firearms, explosives, illegal substances, and hazardous materials (full list on our FAQ page).
  • Size and Weight Limits: Maximum 150 lbs and 108 inches in length + girth per package. Oversized items require special quotes.
  • Age-Restricted Items: Alcohol, tobacco, or adult products require age verification at delivery.

9. Address Changes and Cancellations

  • Pre-Shipment Changes: Free if requested before processing completes.
  • Post-Shipment Changes: May incur rerouting fees (up to $20) and delays.
  • Cancellations: Free within 1 hour of order placement; afterward, a 10% restocking fee applies if not yet shipped.

10. Returns and Exchanges Related to Shipping

Our 30-day return policy covers shipping issues. See our Returns Policy for details, but note:

  • Return shipping is free for defective items; otherwise, at your cost.
  • Exchanges may involve additional shipping fees.

11. Special Circumstances: Holidays, Weather, and Global Events

  • Holiday Shipping Cutoffs: Announced annually (e.g., December 15 for Christmas delivery).
  • Weather Delays: No liability for acts of nature.
  • Pandemic or Supply Chain Disruptions: We will communicate updates and offer flexible options like refunds.

12. Contact Us

For any shipping inquiries, reach our support team:

  • Email: support@ourcompany.com (response within 24-48 hours).
  • Phone: 1-800-123-4567 (Mon-Fri, 9 AM-5 PM EST).
  • Live Chat: Available on our website during business hours.
  • Mailing Address: Our Company, 123 Shipping Lane, Anytown, USA 12345.

We appreciate your understanding and patience. If you have questions about this policy, please contact us before ordering. Safe shopping!