Jokable Return Policy

At Jokable, we strive to provide high-quality products and ensure your satisfaction. Please read our return policy carefully, as it outlines the conditions under which we handle issues with your order. This policy applies to all purchases made on our website as of January 01, 2025.

General Guidelines

We do not offer returns or exchanges for buyer's remorse, change of mind, or products ordered in the wrong size, color, or style. All sales are final in these cases. However, if there is an issue with your order due to manufacturing errors, damage during transit, or other qualifying problems, we will assist you promptly. Customers must report any issues within 7 days of receiving the order or the delivery date (for lost packages).

To submit a claim, contact our support team at contact@jokable.com with a detailed description of the problem, your order number, and clear photos showing the issue where applicable. We may require proof to process your request. Once approved, we will either issue a reprint of the item(s) or provide a refund, at our discretion. You do not need to return the original product unless specifically requested.

Covered Issues

We cover the following issues at no additional cost to you:

1. Damaged or Defective Items: If your product arrives damaged (e.g., torn, stained, or with print defects) or defective due to manufacturing errors, we will review your claim. Provide photos of the damage and packaging. If approved, we will reship a replacement or issue a refund.
2. Wrong Item Sent: If you receive the incorrect product, size, color, or design (not due to your ordering error), send photos and details. We will process a replacement as soon as possible.
3. Mislabeled Items: If the item is mislabeled (e.g., wrong size tag), provide evidence, and we will assist with a replacement or refund.
4. Lost in Transit: If your order does not arrive by the delivery date, check the tracking information first. If it appears lost, contact us within 7 days of the delivery date. We will investigate and, if confirmed lost, reship the order or issue a refund. If tracking shows "delivered" but you did not receive it, check with neighbors or your local post office before contacting us.
5. Delayed Orders: We monitor shipping updates. If delays occur due to carrier issues, we will provide updates. Contact us if the delay exceeds expectations, but refunds or reprints for delays alone are not guaranteed unless the order is deemed lost.

Non-Covered Issues

We do not cover returns, refunds, or exchanges for:

• Buyer's remorse or dissatisfaction with the product (e.g., "I don't like it" or "It doesn't fit my expectations").
• Products ordered in the wrong size, color, or style—please refer to our size charts and product descriptions before purchasing.
• Issues caused by customer-provided designs (e.g., low-resolution images leading to poor print quality).
• Normal wear and tear, or damage caused after delivery (e.g., improper washing or use).
• Orders delayed due to customs, weather, or events beyond our control (though we will assist where possible).

Failed Deliveries Due to Incorrect Address

If your order is returned to us because of an incorrect, incomplete, or illegible shipping address provided by you, or if it is unclaimed, we will notify you via email. We will hold the order for 7 days at no cost. You can request a reshipment by confirming the correct address, but you will be responsible for any additional shipping fees. If you do not respond within 7 days, the order may be disposed of, and no refund will be issued.

Refund and Reprint Process

• Reprints: For approved claims, we will produce and ship a replacement item at no cost to you. Processing time may vary based on product availability.
• Refunds: If a reprint is not possible or preferred, we will issue a refund to your original payment method. Refunds typically process within 5-10 business days after approval, depending on your bank or payment provider.
• We reserve the right to choose between a reprint or refund based on the circumstances.
• Shipping fees are non-refundable unless the issue is due to our error.

Special Notes

• For personalized or custom products, ensure all details are accurate during checkout, as we cannot accept responsibility for customer errors in customization.
• International orders may be subject to customs fees, which are the customer's responsibility and non-refundable.
• If your order is returned to us for any reason, we cannot reship it to a different address without additional charges.

If you have any questions about this policy or need assistance with an order, please contact us at contact@jokable.com. We appreciate your understanding and thank you for shopping with Jokable!